Patient Care Coordinator | Front Desk & Scheduling

Peak Physical Therapy; Kennewick (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with match

Job summary

Confluent Health is seeking a Care Coordinator to deliver an outstanding patient experience at the front desk. You will be the first voice and face for patients, responsible for scheduling, insurance verification, and coordinating referrals with the clinical team.

The role emphasizes organized multitasking, professional communication, and a warm demeanor, with comprehensive training and clear growth pathways within the clinic leadership structure.

Qualifications

• High School Diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized.
• Comfortable communicating on the phone with patients.
• Basic computer proficiency: learning new systems, scheduling software, emails, and spreadsheets.
• No prior medical experience required — training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments and following up on future visits.
• Collect copays and other patient payments professionally and accurately.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions.

Skills

Customer service

Phone communication

Multitasking

Attention to detail

HIPAA compliance

Education

High School Diploma or GED

Tools

Scheduling software

EMR systems

Microsoft Excel

Job description

Confluent Health is seeking a Care Coordinator to deliver an outstanding patient experience at the front desk. You will be the first voice and face for patients, responsible for scheduling, insurance verification, and coordinating referrals with the clinical team.

The role emphasizes organized multitasking, professional communication, and a warm demeanor, with comprehensive training and clear growth pathways within the clinic leadership structure.