Patient Experience & Scheduling Coordinator

Confluent Health; New York (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision, disability, 4

401(K) with 4% employer match

Job summary

Confluent Health, LLC and its affiliated brands are seeking a Care Coordinator who will be the first voice a patient hears and the first face they see. This role sets the tone for every interaction: organized, warm, and professional in a fast-paced, multi-tasking environment.

You will manage front desk operations, including scheduling, insurance verification, referrals, and payments, with comprehensive training and clear growth paths into clinic management and leadership roles.

Qualifications

• High School Diploma or GED required.
• At least 1 year in customer- or patient-facing role.
• Ability to multitask while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency: navigating scheduling software and emails.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Keep patient flow by confirming appointments, managing waitlists, cancellations, and follow-ups.
• Collect copays, balances, and other payments accurately and professionally.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Skills

Customer-facing experience

Multitasking

Phone communication

Attention to detail

Basic computer skills

Education

High School Diploma or GED

Job description

Confluent Health, LLC and its affiliated brands are seeking a Care Coordinator who will be the first voice a patient hears and the first face they see. This role sets the tone for every interaction: organized, warm, and professional in a fast-paced, multi-tasking environment.

You will manage front desk operations, including scheduling, insurance verification, referrals, and payments, with comprehensive training and clear growth paths into clinic management and leadership roles.