Care Coordinator: Patient Experience & Front Desk Lead

Texas Physical Therapy Specialists; San Antonio (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with match

Job summary

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate and provide accommodations if needed. This Care Coordinator role centers on delivering a warm, organized patient experience from initial contact through visits.

Front desk responsibilities include check-in/out, scheduling, insurance steps, and payments, with comprehensive training and clear growth paths within the clinic network.

Qualifications

• High School Diploma or GED is required.
• At least one year of customer-facing or patient-facing experience.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Confident communicating on the phone with patience and professionalism.
• Basic computer proficiency with scheduling software and email.
• No prior medical experience required—training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations: check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review and follow up on referrals; gather information and update patient records.
• Maintain patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and payments, with basic tracking or reconciliation.
• Protect patient privacy and adhere to HIPAA in all interactions.

Skills

Customer-facing

Phone communication

Multitasking

Detail-oriented

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Job description

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate and provide accommodations if needed. This Care Coordinator role centers on delivering a warm, organized patient experience from initial contact through visits.

Front desk responsibilities include check-in/out, scheduling, insurance steps, and payments, with comprehensive training and clear growth paths within the clinic network.