Patient Services Specialist - Part-Time Front Desk

Carolinas Medical Center; United States; On-site; USD 27,000 - 41,000; Part time

Job summary

Aurora BayCare is seeking a Patient Service Representative (PSR) to join the fast-paced Internal Medicine team in Green Bay, WI. You will interact with patients, schedule appointments, and assist with billing and records to ensure an excellent patient experience.

This part-time role offers 20 hours per week with rotating shifts between 6:45 AM and 5:00 PM. A customer-focused mindset and teamwork are essential to success in this role.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Assist with scheduling, billing information entry, and upkeep of medical records.
• Support providers and ensure a seamless, compassionate patient experience in ambulatory care.

Skills

Positive attitude

Customer service

Communication skills

Multitasking

Attention to detail

Team player

Education

High school diploma or equivalent

Job description

Aurora BayCare is seeking a Patient Service Representative (PSR) to join the fast-paced Internal Medicine team in Green Bay, WI. You will interact with patients, schedule appointments, and assist with billing and records to ensure an excellent patient experience.

This part-time role offers 20 hours per week with rotating shifts between 6:45 AM and 5:00 PM. A customer-focused mindset and teamwork are essential to success in this role.