Evenings & Weekend Patient Access Specialist

Prevea; Green Bay (WI); Hybrid; USD 32,000 - 42,000; Part time

Job summary

Prevea Health in Green Bay, WI invites applicants for a Patient Service Representative (PSR) to greet and register patients, schedule visits, and act as a liaison between patients and medical staff. This part-time role supports the patient experience over the phone and in person, including MyPrevea interactions.

The position emphasizes friendly service, accurate data collection, and coordination with clinical teams.

Qualifications

• High School Diploma and/or GED required.
• 1–3 years experience in customer service, insurance and/or healthcare setting preferred.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Telephone skills

Customer service

Empathy

Active listening

Multi-tasking

Teamwork

Communication skills

Independent thinking

Education

High School Diploma or GED

Tools

MyPrevea

Job description

Prevea Health in Green Bay, WI invites applicants for a Patient Service Representative (PSR) to greet and register patients, schedule visits, and act as a liaison between patients and medical staff. This part-time role supports the patient experience over the phone and in person, including MyPrevea interactions.

The position emphasizes friendly service, accurate data collection, and coordination with clinical teams.