Patient Services & Scheduling Specialist (Mon–Fri)

Aurora Health Care; Milwaukee (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Aurora Medical Group in Milwaukee, WI is seeking a Patient Service Representative to manage front-desk activities and support ambulatory care teams. This role handles scheduling, patient check-in, and essential data collection with a focus on courteous, patient-centered service.

The PSR supports providers and ensures a seamless patient experience by coordinating appointments, collecting demographic and insurance information, and handling payments as needed.

Qualifications

• High school diploma or equivalent.
• Experience handling difficult caller/customers/patients.
• Typically requires at least 1 year of experience in providing customer service that includes experience in patient scheduling, registration and department / medical clinic reception.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Scheduling

Registration

Phone etiquette

Education

High school diploma or equivalent

Job description

Aurora Medical Group in Milwaukee, WI is seeking a Patient Service Representative to manage front-desk activities and support ambulatory care teams. This role handles scheduling, patient check-in, and essential data collection with a focus on courteous, patient-centered service.

The PSR supports providers and ensures a seamless patient experience by coordinating appointments, collecting demographic and insurance information, and handling payments as needed.