Patient Experience & Scheduling Specialist

Prevea; Green Bay (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Prevea Health is seeking a Patient Service Representative in Green Bay, WI. The role focuses on welcoming patients, registering them, and scheduling appointments to ensure smooth operations.

The PSR serves as a liaison between patients and medical staff, handling inquiries and directing messages as needed. The position is full-time benefit eligible and requires strong customer service skills, with 1–3 years in healthcare or related settings preferred.

Qualifications

• High School Diploma and/or GED required.
• 1-3 years experience in customer service, insurance and/or healthcare setting preferred.

Responsibilities

• Greet and register patients and visitors in a friendly manner.
• Schedule and confirm patient appointments.
• Coordinate communication between patients, family members, medical staff, providers, and administrative staff.
• Obtain and confirm accurate demographic and insurance information.
• Assist patients with financial inquiries, including policies, payments, and other financial needs.
• Process payments, including co-pays and balances.
• Handle account, referral, and claim edits in work queues.

Skills

Telephone skills

Professional speaking

Customer service

Empathy

Multi-tasking

Teamwork

Communication

Education

High School Diploma

Job description

Prevea Health is seeking a Patient Service Representative in Green Bay, WI. The role focuses on welcoming patients, registering them, and scheduling appointments to ensure smooth operations.

The PSR serves as a liaison between patients and medical staff, handling inquiries and directing messages as needed. The position is full-time benefit eligible and requires strong customer service skills, with 1–3 years in healthcare or related settings preferred.