Patient Experience Coordinator

Aurora Health Care; Green Bay (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

Aurora Medical Group is seeking a Patient Service Representative in Green Bay, WI to support providers, connect with patients, and ensure a seamless, compassionate experience.

The position involves patient services, billing entry, and medical records upkeep within the ambulatory care team. It requires 1–2 years of customer service experience and the ability to handle difficult callers.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provide efficient, high‑quality patient service at appointments or when calling for information.
• Enter billing information at the point of service and follow up on missing data.
• Uphold standards for accurate and timely medical records.

Skills

Customer service

Caller handling

Education

High school diploma or equivalent

Job description

Aurora Medical Group is seeking a Patient Service Representative in Green Bay, WI to support providers, connect with patients, and ensure a seamless, compassionate experience.

The position involves patient services, billing entry, and medical records upkeep within the ambulatory care team. It requires 1–2 years of customer service experience and the ability to handle difficult callers.