Patient Service Representative (PSR) - Internal Medicine

Carolinas Medical Center; United States; Presencial; USD 27.000 - 41.000; A tiempo parcial

Descripción de la vacante

Aurora BayCare is seeking a Patient Service Representative (PSR) to join the fast-paced Internal Medicine team in Green Bay, WI. You will interact with patients, schedule appointments, and assist with billing and records to ensure an excellent patient experience.

This part-time role offers 20 hours per week with rotating shifts between 6:45 AM and 5:00 PM. A customer-focused mindset and teamwork are essential to success in this role.

Formación

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsabilidades

• Provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Assist with scheduling, billing information entry, and upkeep of medical records.
• Support providers and ensure a seamless, compassionate patient experience in ambulatory care.

Conocimientos

Positive attitude

Customer service

Communication skills

Multitasking

Attention to detail

Team player

Educación

High school diploma or equivalent

Descripción del empleo

Department:

09122 AMG Greenbriar - Front End Staff

Status:

Part time

Benefits Eligible:

Yes

Hou rs Per Week:

20

Schedule Details/Additional Information:

Two-Week Rotation:

Week 1: Thursday & Friday

Week 2: Wednesday, Thursday & Friday

Hours: Variable shifts between 6:45 AM - 5:00 PM on a rotating schedule.

Example Shift Rotation:

Week 1: 6:45am - 3:15pm

Week 2: 8:30am - 5pm

Week 3: 7:30am - 4pm

Join our fast-paced and supportive Internal Medicine team at Aurora BayCare! We are seeking a positive, dependable, and patient-focused team player who thrives in a collaborative environment. This role is ideal for someone who enjoys interacting with patients, multitasking, and contributing to a team committed to providing an exceptional patient experience.

What We're Looking For

• A positive, team-oriented attitude
• Excellent customer service and communication skills
• Ability to prioritize and multitask in a busy clinic environment
• Strong attention to detail and commitment to patient care
• Willingness to support teammates and contribute to a culture of collaboration

We value individuals who bring enthusiasm, flexibility, and a commitment to outstanding patient service.

Pay Range:

$19.80 - $29.70

Where You Will Work :

Aurora Medical Group (AMG) is part of Advocate Health , one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You'll Do:

Schedule: Week 1: Thursday & Friday & Week 2: Wednesday, Thursday & Friday

As a Patient Service Representative (PSR) , you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our internal medicine physicians at Aurora Internal Medicine in Green Bay, WI, provide the high-quality, personalized care you deserve. Internal medicine focuses on the diagnosis, treatment and prevention of complex medical conditions that affect young adults through seniors. Our address is 2845 Greenbrier Rd., Green Bay, WI. When you're looking for an internist close to home, visit us in Green Bay, WI.

Our expert team of internal medicine physicians are committed to your health and wellness for the long term. We are your trusted health partner and monitor your health over time, getting to know you and your medical history. Our experienced internists have advanced training in multiple medical fields, including dermatology, endocrinology, neurology, ophthalmology, infectious diseases and more.

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.

Exposure to ill patients.

Ability to work under stressful conditions with demanding customers.

Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being progra