Patient Service Lead — Care Team & Billing Support

Aurora Health Care; New Franken (WI); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Aurora Medical Group (AMG) in Wisconsin is seeking a Patient Service Representative (PSR) Lead to support providers and ensure a compassionate, seamless patient experience. Schedule: Monday–Friday, 6:30am–5:30pm; this role is essential to coordinating front-desk activities and care team communications.

As PSR Lead, you will train staff, assign tasks, handle patient inquiries, and ensure accurate billing and medical records.

Formación

• High school diploma or equivalent is required.
• Three years related customer service experience and/or in providing leadership.
• Experience handling difficult caller/customers/patients.

Responsabilidades

• Lead: acts as a resource to patient services staff, including training, day-to-day direction, staff scheduling, and performance guidance.
• Patient Services: provides efficient, high-quality service to patients arriving for appointments or contacting the office.
• Billing Services: ensures billing information is correctly entered at time of service and follows up on missing data.
• Medical Record Services: upholds standards for accurate and timely medical records.

Conocimientos

Customer service

Leadership

Communication

Educación

High school diploma or equivalent

Descripción del empleo

Aurora Medical Group (AMG) in Wisconsin is seeking a Patient Service Representative (PSR) Lead to support providers and ensure a compassionate, seamless patient experience. Schedule: Monday–Friday, 6:30am–5:30pm; this role is essential to coordinating front-desk activities and care team communications.

As PSR Lead, you will train staff, assign tasks, handle patient inquiries, and ensure accurate billing and medical records.