Patient Services Scheduler & Registration Specialist

Advocate Health; Milwaukee (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative for Aurora Medical Group in Milwaukee, WI. The role involves front-desk patient reception, registration, and scheduling within a outpatient setting, with emphasis on accuracy in demographics, insurance data, and copayment collection.

The PSR supports providers and the care team, handling billing information at the point of service and ensuring timely medical records.

Qualifications

• Minimum 1 year of experience in customer service that includes patient scheduling, registration and reception.
• Strong communication and interpersonal skills with a compassionate approach.
• Ability to handle difficult caller/customer/patient situations and maintain professionalism.

Responsibilities

• Greet, register and assist patients at outpatient front desk; collect demographic and insurance information.
• Schedule new and follow-up appointments and coordinate ancillary services as needed.
• Post payments, collect copayments, and ensure accurate billing and medical records entry.

Skills

Customer service

Scheduling

Registration

Education

High school diploma or equivalent

Job description

Advocate Health is seeking a Patient Service Representative for Aurora Medical Group in Milwaukee, WI. The role involves front-desk patient reception, registration, and scheduling within a outpatient setting, with emphasis on accuracy in demographics, insurance data, and copayment collection.

The PSR supports providers and the care team, handling billing information at the point of service and ensuring timely medical records.