Patient Services Specialist — Ambulatory Care

Aurora Health Care; Milwaukee (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Aurora Health Care's Aurora Medical Group in Milwaukee is seeking a Patient Service Representative to support the ambulatory care team, connect with patients, schedule appointments, and provide a compassionate, accurate service experience.

The role emphasizes patient access, billing questions, test results, and referrals, with a Monday–Friday schedule, no weekends or holidays, and occasional travel to other locations such as Suite 880 or 4131 W Loomis Rd.

Qualifications

• High school diploma or equivalent.
• 1–2 years of related customer service experience
• Experience handling difficult callers/patients.

Responsibilities

• Provide patient services and appointment information.
• Assist providers and support care team.
• Process billing information and tests/procedures inquiries.

Skills

Customer service

Communication

Difficult callers

Education

High school diploma

Job description

Aurora Health Care's Aurora Medical Group in Milwaukee is seeking a Patient Service Representative to support the ambulatory care team, connect with patients, schedule appointments, and provide a compassionate, accurate service experience.

The role emphasizes patient access, billing questions, test results, and referrals, with a Monday–Friday schedule, no weekends or holidays, and occasional travel to other locations such as Suite 880 or 4131 W Loomis Rd.