Patient Services Specialist (Onsite, Full-Time)

Akron Children's; Akron (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to deliver comprehensive front desk and patient services, including visit preparation, tracking, co-pay collection and ensuring a positive patient experience.

The role involves greeting patients, scheduling visits, handling insurance co-pays, maintaining office tasks, HIPAA compliance, and collaborating with clinical staff to support smooth operations in an onsite, full-time capacity.

Qualifications

• High school diploma or equivalent required.
• Clerical or administrative experience preferred in a healthcare setting.
• Experience with Microsoft Office (Outlook, Excel, Word) preferred.

Responsibilities

• Greet patients and families and respond to questions promptly and with care.
• Handle point-of-service activities including visit prep and co-pay collection.
• Schedule patient visits or diagnostic testing using hospital procedures and resources.
• Manage third-party payors and collection of co-pays.
• Perform general office duties (faxing, filing, mailings, phone messages).
• Maintain front desk inventory and communicate needs to staff.
• Ensure HIPAA compliance and smooth departmental operations.

Skills

Patient communication

Scheduling

Co-pay collection

HIPAA compliance

Microsoft Office

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Akron Children's is seeking a Patient Service Representative to deliver comprehensive front desk and patient services, including visit preparation, tracking, co-pay collection and ensuring a positive patient experience.

The role involves greeting patients, scheduling visits, handling insurance co-pays, maintaining office tasks, HIPAA compliance, and collaborating with clinical staff to support smooth operations in an onsite, full-time capacity.