Patient Experience Specialist (Onsite, Full-Time)

Akron Children's; Stow (OH); On-site; USD 35,000 - 42,000; Full time

Job summary

Akron Children’s is seeking a Patient Service Representative to provide front-desk and administrative support in a busy healthcare setting. The role includes greeting patients, handling check-ins, collecting co-pays, and coordinating scheduling according to hospital procedures.

The position emphasizes accuracy, empathy, and efficient patient flow. The incumbent will work onsite in Ohio, with a full-time schedule (80 hours bi-weekly) and a variety of routine duties across reception, scheduling,

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare environment preferred.
• Experience with computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate with patients and staff.
• Strong organizational skills and ability to prioritize tasks.
• Experience using Microsoft Office or similar software required.

Responsibilities

• Greets and assists patients and families with prompt, caring responses.
• Performs point-of-service activities (visit prep, co-pay collection, patient tracking) under supervisor.
• Schedules patient visits or diagnostic testing using hospital procedures.
• Manages third-party payors and collection of co-pays.
• Handles routine clerical tasks (faxing, copying, filing, mailings, messages).
• Maintains front desk inventory and communicates needs to staff.
• Maintains department appearance and waiting area cleanliness as needed.
• Performs cross-coverage of clerical/administrative duties as required.
• Ensures HIPAA compliance.
• Performs other duties as required.

Skills

Office administration

Healthcare environment experience

Microsoft Office

HIPAA compliance

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Akron Children’s is seeking a Patient Service Representative to provide front-desk and administrative support in a busy healthcare setting. The role includes greeting patients, handling check-ins, collecting co-pays, and coordinating scheduling according to hospital procedures.

The position emphasizes accuracy, empathy, and efficient patient flow. The incumbent will work onsite in Ohio, with a full-time schedule (80 hours bi-weekly) and a variety of routine duties across reception, scheduling,