Onsite Part-Time Patient Services & Scheduling

Akron Children's; Ontario (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Akron Children's is seeking a Part-Time Patient Service Representative to provide front-d desk services, patient arrival and departure support, visit preparation, and payment processing, delivering a positive patient experience. This onsite role supports scheduling, insurance co-pays, and general clerical tasks while maintaining HIPAA compliance and a welcoming office environment.

The position offers a 24-hour bi-weekly schedule with 0.6 FTE, and requires high school diploma, Microsoft Office

Qualifications

• High school diploma or equivalent required.
• Experience in an office setting preferred.
• Healthcare environment experience preferred.
• Experience with computerized scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills for patient and staff communication.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Proficiency in Microsoft Office (Outlook, Excel, Word) required.

Responsibilities

• Greet patients and families and respond to questions with prompt, caring service.
• Perform point-of-service tasks including visit preparation, co-pay collection, and patient tracking.
• Schedule patient visits and diagnostic testing according to hospital procedures.
• Manage third-party payors and collect co-pays.
• Handle routine clerical duties such as faxing, copying, filing, mailings, and message distribution.
• Maintain front desk inventory and communicate needs to staff.
• Support smooth office operations by setting priorities based on workload and deadlines.
• Keep department and waiting area clean and orderly.
• Provide clerical cross-coverage as needed.
• Ensure HIPAA compliance in all duties.
• Perform other duties as required.

Skills

Customer service

Interpersonal communication

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Akron Children's is seeking a Part-Time Patient Service Representative to provide front-d desk services, patient arrival and departure support, visit preparation, and payment processing, delivering a positive patient experience. This onsite role supports scheduling, insurance co-pays, and general clerical tasks while maintaining HIPAA compliance and a welcoming office environment.

The position offers a 24-hour bi-weekly schedule with 0.6 FTE, and requires high school diploma, Microsoft Office