Patient Services Coordinator - Front Desk & Scheduling

Akron Children's; Akron (OH); On-site; USD 35,000 - 42,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to provide a comprehensive set of business, financial and appointment-related services. This onsite, full-time role supports visit preparation, patient arrival and departure, and payment processing while ensuring a positive patient experience.

Key duties include greeting families, scheduling visits, handling co-pays, and maintaining front desk operations with strong organizational and interpersonal skills.

Qualifications

• High school diploma or equivalent required.
• Relevant clerical/administrative experience preferred.
• Healthcare office experience helpful.
• Experience with Microsoft Office (Outlook, Excel, Word) required.

Responsibilities

• Greet patients and families, provide prompt and caring responses to questions.
• Handle visit preparation, co-pay collection and patient tracking.
• Schedule patient visits and diagnostic tests using hospital procedures.
• Manage billing with third‑party payors and co-pays.
• Perform general office duties: faxing, copying, filing, mailings and messages.
• Maintain front desk inventory and coordinate with staff.
• Support smooth office operation by prioritizing workloads and meeting deadlines.
• Ensure clean and orderly work environments including waiting areas.
• Assist with cross-coverage of clerical tasks as needed.
• Comply with HIPAA regulations.

Skills

Interpersonal skills

Organizational skills

Customer service

Basic math

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Akron Children's is seeking a Patient Service Representative to provide a comprehensive set of business, financial and appointment-related services. This onsite, full-time role supports visit preparation, patient arrival and departure, and payment processing while ensuring a positive patient experience.

Key duties include greeting families, scheduling visits, handling co-pays, and maintaining front desk operations with strong organizational and interpersonal skills.