Patient Services & Scheduling Specialist

Akron Children's; Boston Heights (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

Akron Children's is seeking a Patient Service Representative to provide comprehensive front-desk and billing support. The role emphasizes patient greeting, visit preparation, co-pay collection and scheduling, all aimed at delivering a positive patient experience in a busy pediatric setting.

The candidate should have a high school diploma or equivalent, be proficient with Microsoft Office, and demonstrate strong interpersonal and organizational skills.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare setting preferred.
• Experience with scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office required.

Responsibilities

• Greet patients and families, respond promptly and respectfully.
• Handle at-the-counter tasks including co-pay collection and patient tracking.
• Schedule visits or diagnostic tests using hospital procedures.
• Manage third-party payors and co-pay collections.
• Perform general office duties: faxing, copying, filing, mailings, messages.
• Maintain front desk inventory and communicate needs.
• Keep department area clean and presentable.
• Provide cross-coverage for clerical tasks as needed.
• Ensure HIPAA compliance.
• Other duties as required.

Skills

Interpersonal skills

Organizational skills

Medical terminology

HIPAA compliance

Microsoft Office

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Akron Children's is seeking a Patient Service Representative to provide comprehensive front-desk and billing support. The role emphasizes patient greeting, visit preparation, co-pay collection and scheduling, all aimed at delivering a positive patient experience in a busy pediatric setting.

The candidate should have a high school diploma or equivalent, be proficient with Microsoft Office, and demonstrate strong interpersonal and organizational skills.