Patient Services Coordinator - Part-Time, Onsite

Akron Children's; Akron (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

Akron Children's is seeking a Part-Time Patient Service Representative to deliver comprehensive front-desk services, including visit preparation, patient check-in/out, and co-pay collection. You will support scheduling, patient flow, and communication with families in a busy pediatric setting.

The role emphasizes strong interpersonal and organizational skills, familiarity with medical terminology, and proficiency in Microsoft Office and scheduling systems, with onsite daytime hours bi-weekly.

Qualifications

• Experience working in a general office setting preferred.
• Experience in a healthcare environment preferred.
• Experience with computerized scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal communication with patients and staff.
• Strong organizational skills to prioritize multiple tasks and basic math for processing co-pays.
• Experience with Microsoft Office (Outlook, Excel, Word) required.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities such as visit preparation, co-pay collection and patient tracking under supervision.
• Schedules patient visits or other diagnostic testing using hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, including faxing, copying, filing, mailings and message distribution.
• Maintains front desk inventory and communicates needs to appropriate staff.
• Ensures smooth running of office by setting priorities based on workload and deadlines.
• Ensures department appearance and waiting area cleanliness.
• Participates in clerical cross coverage efforts as needed.
• Ensures HIPAA compliance.
• Other duties as required.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Job description

Akron Children's is seeking a Part-Time Patient Service Representative to deliver comprehensive front-desk services, including visit preparation, patient check-in/out, and co-pay collection. You will support scheduling, patient flow, and communication with families in a busy pediatric setting.

The role emphasizes strong interpersonal and organizational skills, familiarity with medical terminology, and proficiency in Microsoft Office and scheduling systems, with onsite daytime hours bi-weekly.