Patient Experience & Front Desk Specialist

Akron Children's; Canton (OH); On-site; USD 21,000 - 29,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to provide a comprehensive set of front desk and patient services. Responsibilities include greeting patients, handling appointments and co-pay collection, and ensuring a positive patient experience.

The role emphasizes accurate scheduling, prompt responses to questions, and cooperation with healthcare staff to maintain efficient operations and HIPAA compliance. High school diploma required with healthcare office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Healthcare environment experience preferred.
• Experience with scheduling systems preferred.
• Excellent communication and patient service skills required.

Responsibilities

• Greet and assist patients and families promptly and courteously.
• Perform visit preparation, co-pay collection, patient tracking and related duties.
• Schedule visits and diagnostic testing according to procedures and resources.
• Manage front desk tasks, including filing, faxes, calls and message distribution.
• Maintain front desk inventory and coordinate with staff as needed.
• Ensure HIPAA compliance and patient privacy in all interactions.
• Support department operations by prioritizing tasks and maintaining a clean waiting area.
• Provide cross-coverage support as needed.

Skills

Interpersonal skills

Microsoft Office

Organizational skills

Medical terminology

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Akron Children's is seeking a Patient Service Representative to provide a comprehensive set of front desk and patient services. Responsibilities include greeting patients, handling appointments and co-pay collection, and ensuring a positive patient experience.

The role emphasizes accurate scheduling, prompt responses to questions, and cooperation with healthcare staff to maintain efficient operations and HIPAA compliance. High school diploma required with healthcare office experience preferred.