Patient Services Specialist - Mon-Fri, No Weekends

Cleveland Clinic; Akron (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic is seeking a Patient Service Specialist in Akron to deliver an exceptional patient experience from arrival through departure. Responsibilities include phone triage, registration, insurance eligibility, co-pay collection, and scheduling.

The role emphasizes accuracy, empathy, and adherence to the HEART model for issue resolution. The position requires strong customer service, conflict resolution, and knowledge of medical terminology.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree.
• Demonstrated experience in providing exceptional customer services and conflict resolution

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Assist patients with phone triage, registration, insurance eligibility and collecting co-payments.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, scheduling and related tasks.
• Capture and verify referrals, cancellation reasons, insurance coverage and physician data.
• Provide patient estimates for services.
• Facilitate financial counseling and align insurance coverage to services.
• Educate and guide patients on MyChart and Appointment Pass; conduct follow-ups as needed.
• Maintain confidentiality and accuracy of patient information.

Skills

Customer service

Conflict resolution

Medical terminology

Typing speed 30 wpm

Office experience

Epic experience

Education

High School Diploma or GED

Associate’s Degree (optional)

Bachelor’s Degree (optional)

Tools

Epic

Microsoft Office

Job description

Cleveland Clinic is seeking a Patient Service Specialist in Akron to deliver an exceptional patient experience from arrival through departure. Responsibilities include phone triage, registration, insurance eligibility, co-pay collection, and scheduling.

The role emphasizes accuracy, empathy, and adherence to the HEART model for issue resolution. The position requires strong customer service, conflict resolution, and knowledge of medical terminology.