Patient Experience & Access Specialist

Cleveland Clinic; Beachwood (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Beachwood Family Health and Surgery Center is seeking a Patient Service Specialist to deliver a “Patients First” experience, handling registration, triage, scheduling and insurance verification, and supporting interpreter services.

This role requires adapting to a fast-paced environment, working days/evenings/weekends, and using the HEART model to resolve patient issues while maintaining confidentiality and high-quality care.

Qualifications

• High school diploma or GED with 2 years of related experience.
• Associate degree with 1 year of related experience.
• Bachelor’s degree in any field.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service experience

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree

Job description

Cleveland Clinic Beachwood Family Health and Surgery Center is seeking a Patient Service Specialist to deliver a “Patients First” experience, handling registration, triage, scheduling and insurance verification, and supporting interpreter services.

This role requires adapting to a fast-paced environment, working days/evenings/weekends, and using the HEART model to resolve patient issues while maintaining confidentiality and high-quality care.