Patient Access & Experience Specialist

Cleveland Clinic; Stow (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Akron General's Stow Health and Wellness Center is seeking a Patient Service Specialist to deliver an exceptional patient experience from entry to departure.

Responsibilities include scheduling, pre-registration, MyChart enrollment, visit preparation and patient registration. You will verify insurance, collect co-pays and support front-desk operations across multiple locations within the region.

Qualifications

• Minimum qualifications include a high school diploma or GED with 2 years of experience in patient registration, scheduling, insurance processing, or customer service; or an associate’s degree with 1 year of experience; or a bachelor’s degree.

Responsibilities

• Provide a comprehensive, proactive and Patients First experience for patients and visitors.
• Handle scheduling, pre-registration, MyChart enrollment and visit preparations.
• Register patients, verify insurance, collect co-pays and manage patient flow at the front desk.
• Assist with referrals, insurance coverage and physician data; communicate patient estimates.

Skills

Customer service

Scheduling

Registration

Insurance processing

Communication

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Job description

Cleveland Clinic Akron General's Stow Health and Wellness Center is seeking a Patient Service Specialist to deliver an exceptional patient experience from entry to departure.

Responsibilities include scheduling, pre-registration, MyChart enrollment, visit preparation and patient registration. You will verify insurance, collect co-pays and support front-desk operations across multiple locations within the region.