Patient Experience & Registration Specialist

Cleveland Clinic; Uniontown (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

No weekends

Job summary

Cleveland Clinic is seeking a Patient Service Specialist to deliver a patient-first experience across registration, scheduling and insurance verification. You will triage issues, guide patients through MyChart and appointments, and support a welcoming environment in a fast-paced setting.

The role emphasizes accuracy, confidentiality and strong customer service in a healthcare context. No weekends; daytime hours Monday–Friday.

Qualifications

• Customer service experience with patients or in a call center.
• Ability to resolve conflicts with patients and families.
• Typing speed of at least 30 words per minute.

Responsibilities

• Provide a comprehensive and proactive patient-first experience.
• Investigate, triage and resolve patient issues using HEART model.
• Register patients, schedule visits, verify insurance and collect co-pays.
• Explain services and assist with MyChart and appointment-related tasks.
• Maintain patient confidentiality and accurate records.

Skills

Customer service

Conflict resolution

Typing 30 wpm

Education

High School Diploma or GED

Associate’s Degree (optional)

Bachelor’s Degree (optional)

Job description

Cleveland Clinic is seeking a Patient Service Specialist to deliver a patient-first experience across registration, scheduling and insurance verification. You will triage issues, guide patients through MyChart and appointments, and support a welcoming environment in a fast-paced setting.

The role emphasizes accuracy, confidentiality and strong customer service in a healthcare context. No weekends; daytime hours Monday–Friday.