Patient Experience & Scheduling Specialist

Akron Children's; North Canton (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

Akron Children's Hospital in North Canton, OH, is seeking a Patient Service Representative for a onsite, part-time role (0.6 FTE, 48 hrs bi-weekly). You will handle visit preparation, patient arrival and departure tasks, co-pay collection and create a positive patient experience.

Responsibilities include scheduling visits, billing support, managing patient flow, and ensuring HIPAA compliance while maintaining a welcoming, organized front desk environment.

Qualifications

• High school diploma or equivalent required.
• Healthcare office experience preferred.
• Experience with scheduling systems preferred.

Responsibilities

• Greet patients and families with prompt, caring responses.
• Handle visit preparation, co-pay collection, and patient tracking.
• Schedule visits or diagnostic testing using hospital procedures.
• Manage third-party payors and collect co-pays.
• Perform routine clerical tasks and route phone messages.
• Maintain front desk inventory and HIPAA compliance.
• Support cross-coverage and ensure a clean, organized waiting area.

Skills

Interpersonal communication

Organizational skills

Basic math for co-pays

Education

High School diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Akron Children's Hospital in North Canton, OH, is seeking a Patient Service Representative for a onsite, part-time role (0.6 FTE, 48 hrs bi-weekly). You will handle visit preparation, patient arrival and departure tasks, co-pay collection and create a positive patient experience.

Responsibilities include scheduling visits, billing support, managing patient flow, and ensuring HIPAA compliance while maintaining a welcoming, organized front desk environment.