Patient Service & Registration Specialist

Cleveland Clinic; Avon (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Avon Hospital is seeking a Patient Service Specialist to welcome and check in patients, assist with scheduling and MyChart enrollment, and support the checkout process. You will work with physicians to ensure a smooth patient experience in a Magnet Hospital environment.

The role involves handling registrations, co-pays, and appointments, with weekend/holiday rotations as needed and a focus on high-quality customer service.

Qualifications

• High School Diploma or GED with 2 years in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate's Degree with 1 year of experience.
• OR a Bachelor's Degree.
• Working knowledge of PC Windows applications.
• Ability to perform basic math to process insurance co-pays.

Responsibilities

• Register patients, check in, and prepare visits.
• Verify insurance and collect co-pays.
• Assist with MyChart enrollment and scheduling.
• Coordinate with physicians to ensure smooth checkout and patient experience.
• Maintain accurate patient records and assist with interpreter services scheduling.

Skills

Customer service

Scheduling

Insurance processing

Phone triage

Data entry

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Epic

MyChart

Job description

Cleveland Clinic Avon Hospital is seeking a Patient Service Specialist to welcome and check in patients, assist with scheduling and MyChart enrollment, and support the checkout process. You will work with physicians to ensure a smooth patient experience in a Magnet Hospital environment.

The role involves handling registrations, co-pays, and appointments, with weekend/holiday rotations as needed and a focus on high-quality customer service.