Patient Services Specialist – Medical Office Front Desk

Bon Secours Health System; Richmond (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Paid time off

Tuition assistance

Professional development

Job summary

Bon Secours Health System in Richmond is seeking a Patient Services Representative (PSR) for a physician office. The role handles patient registration, insurance verification, scheduling, and basic financial interactions to support efficient patient flow and care access.

The PSR will maintain accurate medical records, assist with MyChart usage, and may cover other practice locations as needed. Prior healthcare registration experience is preferred; a High School Diploma or GED is required.

Qualifications

• High School Diploma or GED required.
• Experience in patient registration/healthcare preferred.
• Ability to verify insurance and collect payments.
• Strong communication and customer service skills.

Responsibilities

• Serves as the primary contact between patients and physician practices.
• Schedules appointments and enters scheduling data.
• Verifies demographics and insurance information.
• Explains financial options to patients and collects payments.
• Processes admission paperwork and ensures accurate records.

Skills

Customer service

Communication

Scheduling

Payment collection

Time management

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

MyChart

Insurance verification

Revenue cycle software

Job description

Bon Secours Health System in Richmond is seeking a Patient Services Representative (PSR) for a physician office. The role handles patient registration, insurance verification, scheduling, and basic financial interactions to support efficient patient flow and care access.

The PSR will maintain accurate medical records, assist with MyChart usage, and may cover other practice locations as needed. Prior healthcare registration experience is preferred; a High School Diploma or GED is required.