Patient Services Representative (PSR) – Physician Office - Pediatric Dental

Bon Secours; Richmond (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision plans

Flexible spending accounts

Paid time off

Educational Assistance

Job summary

A healthcare provider in Richmond, VA is seeking a Patient Services Representative to manage patient interactions, maintain medical records, and streamline appointment scheduling. Candidates should have a high school diploma or GED, excellent communication skills, and a basic understanding of medical terminology. This is an entry-level, full-time position offering comprehensive benefits.

Qualifications

• Prior experience in the healthcare field or a related area is preferred but not required.
• Knowledge of medical terminology preferred but not required.
• Healthcare/Medical Receptionist experience preferred.

Responsibilities

• Serve as the main point of contact for all patients and community.
• Process patient referrals, registrations, and verify demographics.
• Schedule appointments and explain financial options to patients.
• Answer internal and external calls promptly and helpfully.
• Assist with bed placement coordination as needed.

Skills

Communication skills

Problem-solving skills

Basic computer skills

Typing skills (40 WPM)

Basic math

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect care

Job description

Overview

Patient Services Representative (PSR) – Physician Office - Pediatric Dental - Richmond, VA

Job Summary: The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the PSR responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned

Education

• High School Degree or GED

Experience

• Prior experience in the healthcare field or a related area is preferred but not required
• Knowledge of medical terminology preferred but not required
• Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required
• Healthcare/Medical Receptionist experience preferred

Skills & Abilities

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

Benefits

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more
• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care

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