Patient Services Specialist | Front Desk & Scheduling

Bon Secours Mercy Health; Franklin (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative for Southampton Family Practice in Virginia. You will register patients, verify demographics, collect payments, and guide families through financial options while ensuring accurate medical records and a smooth patient flow.

The role requires greeting patients, scheduling visits, and supporting multiple physician practices as needed, with emphasis on exceptional customer service and accurate data entry.

Qualifications

• High School Diploma or GED (required).
• Prior experience in patient registration/healthcare (preferred).

Responsibilities

• Serves as the primary point of contact between patients and practices.
• Greets patients and the community with respectful communication and service.
• Schedules appointments and enters information into the computer system.
• Verifies demographics and insurance, handles registration accurately.
• Collects patient payments and reconciles cash drawer daily.
• Maintains patient charts and assists with referrals and authorizations.

Skills

Patient registration

Customer service

Demographics verification

Insurance verification

Education

High School Diploma or GED

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative for Southampton Family Practice in Virginia. You will register patients, verify demographics, collect payments, and guide families through financial options while ensuring accurate medical records and a smooth patient flow.

The role requires greeting patients, scheduling visits, and supporting multiple physician practices as needed, with emphasis on exceptional customer service and accurate data entry.