Patient Services Specialist — In-Office, No Cold Calls

J&B Medical; Mishawaka (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Health/Dental/Vision after 30 days

PTO & Holidays after 90 days

401K & More

Job summary

J&B Medical in Mishawaka, IN is seeking a friendly Customer Service Representative to support patients, doctors’ offices and insurance companies. The role focuses on accurate data entry, insurance verification, and delivering compassionate service.

You will handle calls, create new accounts, maintain HIPAA compliance, and collaborate with team members. We offer paid training, health/dental/vision after 30 days, PTO and holidays after 90 days, and 401(k) benefits.

Qualifications

• Experience in customer service and direct member interaction.
• Ability to multi-task across multiple computer applications.

Responsibilities

• Handle incoming calls with members, caregivers, doctors, and other providers regarding accounts.
• Review patient accounts and records to ensure timely service.
• Communicate with Team Supports and Management for approvals or escalation.
• Utilize the Customer Service Wiki to maintain a knowledge base of processes, procedures, and guidelines.
• Make suggestions for process improvements.
• Duties include new account creation and insurance verification.

Skills

Customer service

Communication

HIPAA compliance

Multi-tasking

Job description

J&B Medical in Mishawaka, IN is seeking a friendly Customer Service Representative to support patients, doctors’ offices and insurance companies. The role focuses on accurate data entry, insurance verification, and delivering compassionate service.

You will handle calls, create new accounts, maintain HIPAA compliance, and collaborate with team members. We offer paid training, health/dental/vision after 30 days, PTO and holidays after 90 days, and 401(k) benefits.