Bilingual Customer Service Specialist (English/Spanish)

Jandbmedical; Mishawaka (IN); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Jandbmedical in Mishawaka, IN, is hiring a Bi-Lingual Customer Service Representative (CSR) to support English and Spanish-speaking members and providers. The role emphasizes proactive problem-solving, HIPAA data handling, and accurate documentation to ensure timely order fulfillment and member satisfaction.

Ideal candidates will have a High School diploma or equivalent, be fluent in English and Spanish, pass an assessment, and thrive in a fast-paced office setting.

Formación

• Must be fluent in English and Spanish.
• Must pass assessment.
• Experience in fast-paced customer service is preferred.

Responsabilidades

• Handles incoming and outgoing calls with English & Spanish speaking members, caregivers, doctors and other outside providers regarding members’ accounts and product needs.
• Accesses and enters data in member accounts following HIPAA guidelines.
• Verifies insurance following established verification processes.
• Creates documentation to ensure supplies are shipped per insurance guidelines.
• Communicates with Team Support or Team Lead for matters that require supervisor approval or intervention.
• Utilizes the Customer Service Wiki to maintain a strong knowledge base of processes, procedures, insurance guidelines, products and company information.
• Makes suggestions for process improvements.

Conocimientos

Fluent English

Fluent Spanish

Educación

High School Diploma/GED

Descripción del empleo

Jandbmedical in Mishawaka, IN, is hiring a Bi-Lingual Customer Service Representative (CSR) to support English and Spanish-speaking members and providers. The role emphasizes proactive problem-solving, HIPAA data handling, and accurate documentation to ensure timely order fulfillment and member satisfaction.

Ideal candidates will have a High School diploma or equivalent, be fluent in English and Spanish, pass an assessment, and thrive in a fast-paced office setting.