Bilingual Customer Service Specialist (English/Spanish)

Dynamic Synergy LLC; Mishawaka (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Dynamic Synergy LLC in Mishawaka, IN is seeking a Bi-Lingual Customer Service Representative (CSR) to support members and providers in English and Spanish. The role focuses on accurate data entry, insurance verification, and timely communication to resolve questions.

You will follow HIPAA guidelines, use the company's knowledge base, and collaborate with Team Support to improve processes. The position is full-time with a 40-hour schedule and may require overtime.

Qualifications

• Fluent in English and Spanish; must pass assessment.
• High School Diploma, GED, or equivalent experience.
• Experience with computer systems and maintaining good records.

Responsibilities

• Handle incoming and outgoing calls in English and Spanish.
• Enter data in member accounts following HIPAA guidelines.
• Verify insurance according to established verification processes.
• Create documentation to ensure supplies are shipped per insurance guidelines.
• Communicate with Team Support or Team Lead for matters requiring supervisor approval.
• Utilize the Customer Service Wiki to maintain knowledge base of processes and policies.
• Suggest process improvements.

Skills

Accountability

Action Oriented

Communicates Effectively

Customer Focus

Nimble Learning

Being Resilient

Resourcefulness

Self-Development

Instills Trust

Education

High School Diploma, GED, or equivalent experience

Job description

Dynamic Synergy LLC in Mishawaka, IN is seeking a Bi-Lingual Customer Service Representative (CSR) to support members and providers in English and Spanish. The role focuses on accurate data entry, insurance verification, and timely communication to resolve questions.

You will follow HIPAA guidelines, use the company's knowledge base, and collaborate with Team Support to improve processes. The position is full-time with a 40-hour schedule and may require overtime.