Patient Services Specialist II - Scheduling & Billing

Nemours Children's Health; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

Nemours Children's Health in Wilmington, DE seeks an office assistant to organize and operate appointment scheduling, patient intake, data verification, charge entry and cash collection, and medical records filing. You will provide professional, compassionate service to families and maintain confidential information.

Responsibilities include scheduling, authorizations, documenting referrals and no-shows, managing payments, EPIC charting, inventory, and supporting quality improvement.

Qualifications

• High School diploma or equivalent.
• 2 years minimum medical experience.
• EPIC experience preferred.

Responsibilities

• Receive patients in a professional and caring manner.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document referrals and follow up on referrals.
• Register patients and handle payments and receipts.
• Maintain medical records and EPIC filing.
• Monitor waiting rooms and inform patients about delays.
• Assist with Medicaid and Nemours Financial Assistance guidance.

Skills

Data entry

Customer service

Phone etiquette

Medical office coordination

Education

High School diploma or equivalent

Tools

EPIC

Job description

Nemours Children's Health in Wilmington, DE seeks an office assistant to organize and operate appointment scheduling, patient intake, data verification, charge entry and cash collection, and medical records filing. You will provide professional, compassionate service to families and maintain confidential information.

Responsibilities include scheduling, authorizations, documenting referrals and no-shows, managing payments, EPIC charting, inventory, and supporting quality improvement.