Patient Services Specialist II

The Nemours Foundation; Wilmington (DE); On-site; USD 30,000 - 42,000; Full time

Job summary

The Nemours Foundation in Wilmington, DE is seeking an administrative professional to organize and operate office systems for appointment scheduling, patient intake, data verification, and billing processes. The role emphasizes accuracy in demographics, scheduling, referrals, and financial transactions, while supporting patient flow and records management.

Responsibilities include handling calls, coordinating referrals, ensuring Medicaid and financial assistance information is available to

Qualifications

• High School diploma or equivalent.
• 2 years minimum medical experience.
• Computer/typing skills required.
• EPIC experience preferred.

Responsibilities

• Receive patients in a professional and caring manner.
• Gather and update demographics and insurance information.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancellations.
• Answer telephone using proper etiquette and direct calls accordingly.
• Maintain content and organization of medical records.
• Register patients, collect payments, post charges, provide receipts, document financial transactions.
• Open and sort mail, scan documents into EPIC, file patient charts.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and inform patients of delays.
• Advise families regarding Medicaid coverage and Nemours Financial Assistance.
• Assist with transportation arrangements and patient flow.
• Prepare office communications.
• Participate in quality improvement activities.
• Assist with EPIC documentation and filing.
• Maintain inventory of supplies and forms.
• Handle mail and lab reports and stamp received.

Skills

Interpersonal skills

Communication

Teamwork

Time management

Pro-activity

Attention to detail

Education

High School diploma or equivalent

Tools

EPIC

Job description

The Nemours Foundation in Wilmington, DE is seeking an administrative professional to organize and operate office systems for appointment scheduling, patient intake, data verification, and billing processes. The role emphasizes accuracy in demographics, scheduling, referrals, and financial transactions, while supporting patient flow and records management.

Responsibilities include handling calls, coordinating referrals, ensuring Medicaid and financial assistance information is available to