Patient Services Pro II: Front Desk & Scheduling

Nemours in; Glen Mills (Delaware County); On-site; USD 32,000 - 42,000; Full time

Job summary

Nemours is seeking a Patient Service Rep II for the Concordville office. You will provide service excellence by handling outpatient visit processes, verifying demographics and financial information, and supporting continuous quality improvements.

The role involves coordinating with clinical staff, scheduling follow-ups, and reconciling payments while maintaining a safe and welcoming environment for patients and families.

Qualifications

• High school diploma
• 1-2 years experience

Responsibilities

• Greet and communicate with patients and families using AIDET protocol at check-in and interactions.
• Verify demographics and insurance information prior to visits and collect referrals when needed.
• Schedule follow-up appointments and manage pre-registration tasks.
• Reconcile payments and complete end-of-day reports as per policy.
• Maintain waiting area and ensure patient safety and cleanliness.

Education

High school diploma

Job description

Nemours is seeking a Patient Service Rep II for the Concordville office. You will provide service excellence by handling outpatient visit processes, verifying demographics and financial information, and supporting continuous quality improvements.

The role involves coordinating with clinical staff, scheduling follow-ups, and reconciling payments while maintaining a safe and welcoming environment for patients and families.