Patient Services Rep II - Ambulatory care center

Nemours Children's Health; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

Nemours Children's Health in Wilmington, DE seeks an office assistant to organize and operate appointment scheduling, patient intake, data verification, charge entry and cash collection, and medical records filing. You will provide professional, compassionate service to families and maintain confidential information.

Responsibilities include scheduling, authorizations, documenting referrals and no-shows, managing payments, EPIC charting, inventory, and supporting quality improvement.

Qualifications

• High School diploma or equivalent.
• 2 years minimum medical experience.
• EPIC experience preferred.

Responsibilities

• Receive patients in a professional and caring manner.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document referrals and follow up on referrals.
• Register patients and handle payments and receipts.
• Maintain medical records and EPIC filing.
• Monitor waiting rooms and inform patients about delays.
• Assist with Medicaid and Nemours Financial Assistance guidance.

Skills

Data entry

Customer service

Phone etiquette

Medical office coordination

Education

High School diploma or equivalent

Tools

EPIC

Job description

Job Description

Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.

• Receive patients in a professional and caring manner.
• Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancelations.
• Maintain content and organization of medical records.
• Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and keep patients informed as to schedule delays.
• Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
• Assist with arrangements for transportation
• Assist with patient flow.
• Prepare office communications
• Participate in quality improvement activities
• Filing of patient charts, correspondence and related documentation scan documents into EPIC.
• Maintain inventory of supplies and forms
• Open and sort mail, lab reports and consultation reports. Stamp "received" and distribute for Provider review.

Job Description

Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.

Essential Responsibilities

• Receive patients in a professional and caring manner.
• Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancelations.
• Answer telephone using proper phone etiquette and direct calls accordingly.
• Maintain content and organization of medical records.
• Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and keep patients informed as to schedule delays.
• Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
• Assist with arrangements for transportation
• Assist with patient flow.
• Prepare office communications
• Participate in quality improvement activities
• Filing of patient charts, correspondence and related documentation scan documents into EPIC.
• Maintain inventory of supplies and forms
• Open and sort mail, lab reports and consultation reports. Stamp "received" and distribute for Provider review.

Additional Requirements

PERFORMANCE SKILLS

• Accepts feedback
• Asks questions for clarification
• Gives accurate information
• Makes suggestions for improvements
• Is willing to accept change
• Works as a team member
• Uses listening skills
• Manages resources prudently
• Takes direction
• Think pro-actively
• Establishes positive rapport with patients and families, uses AIDET
• Reports to duty promptly and utilizes time effectively to provide clerical support
• Utilizes sick and vacation days appropriately
• Participated in conferences/in-services
• Attends staff meetings

Position Qualifications

• High School diploma or equivalent

2 years minimum medical experience

• Computer/typing skills required
• Clerical experience in a physician's office preferred; EPIC experience preferred

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.