Patient Services Specialist II – Outpatient Experience

Nemours Children's Health; Newark (DE); On-site; USD 32,000 - 52,000; Full time

Job summary

Nemours Children's Health in Newark, DE is hiring a Patient Service Representative II for the Newark Primary Care office. The role focuses on delivering service excellence during outpatient visits, verifying demographics and insurance, and ensuring a smooth check-in/check-out process while maintaining HIPAA privacy.

You will collaborate with clinicians and staff to confirm referrals, post co-pays, and manage patient flow.

Qualifications

• High School diploma or equivalent.
• 3–6 months of related experience preferred.
• Computer/typing skills required.

Responsibilities

• Greet patients and families using AIDET protocol at check-in and throughout interactions.
• Verify and update patient demographics and insurance information prior to visits.
• Confirm referrals and authorizations; route documents to the appropriate departments.
• Process co-pays and payments; reconcile end-of-day closing information.
• Maintain waiting area safety and cleanliness; communicate status to families.
• Collaborate with clinical staff to manage patient flow and follow-up tasks.

Skills

Computer/typing skills

Clerical experience

Education

High School diploma or equivalent

Tools

EPIC

Job description

Nemours Children's Health in Newark, DE is hiring a Patient Service Representative II for the Newark Primary Care office. The role focuses on delivering service excellence during outpatient visits, verifying demographics and insurance, and ensuring a smooth check-in/check-out process while maintaining HIPAA privacy.

You will collaborate with clinicians and staff to confirm referrals, post co-pays, and manage patient flow.