Patient Access & Scheduling Specialist II

Nemours Children's Health; Wilmington (DE); On-site; USD 42,000 - 62,000; Full time

Job summary

Nemours Children's Health in Wilmington, Delaware, seeks an Access Specialist II to coordinate scheduling, registration and insurance verification across Nemours locations.

The role handles patient and family communications, processes requests via fax, email or web portal, ensures timely encounters, verifies insurance, discusses financial obligations, and supports a high standard of patient access with professional customer service.

Qualifications

• High School Diploma.
• Three to five years of experience in Health Care, Call Center, Customer Service.
• Experience interfacing with patients and families.

Responsibilities

• Make outbound calls to schedule patient/provider appointments and follow ups.
• Answer incoming calls to schedule and assist patients and providers.
• Process consult requests via email, EPIC in basket messages, or Nemours app.
• Provide excellent customer service and effective communication.
• Verify insurance eligibility and authorizations; document in EMR.
• Explain financial obligations and collect payments when appropriate.

Skills

Customer service

Communication

Call center

Healthcare

Education

High School Diploma

Job description

Nemours Children's Health in Wilmington, Delaware, seeks an Access Specialist II to coordinate scheduling, registration and insurance verification across Nemours locations.

The role handles patient and family communications, processes requests via fax, email or web portal, ensures timely encounters, verifies insurance, discusses financial obligations, and supports a high standard of patient access with professional customer service.