Patient Access & Scheduling Coordinator

Nemours Children's Health; Wilmington (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

Nemours Children's Health in Wilmington, DE is seeking an administrative coordinator to facilitate access to care by scheduling patients across Nemours sites, maximizing template utilization and managing wait lists and referrals to meet metrics.

You will provide daily administrative support to clinical teams, including the Division Chief, and assist in coordinating enterprise projects; work closely with clinical teams to ensure timely follow-up and accurate patient information.

Qualifications

• High School Diploma required; additional Associates or Bachelor's degree preferred.
• Knowledge of HIPAA regulations and ability to maintain confidentiality.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work independently with minimal supervision.
• 1-3 years of relevant experience required.

Responsibilities

• Provide daily oversight of divisional clinical schedules.
• Coordinate timely follow up care to optimize schedules and access.
• Collect and document patient demographic, insurance, and clinical information for care and revenue cycle.
• Promptly manage communications with patients, physicians, and insurers; triage calls.
• Connect crisis calls to proper resources when needed.
• Utilize EPIC and Qlik reporting tools to assess schedule responsibilities.
• Serve as liaison among patients, providers, billing, and HIM.
• Handle incoming correspondence and distribute it appropriately.
• Require daily onsite presence as needed.
• Identify problems and opportunities proactively.

Skills

Communication

Organization

Time management

Conflict resolution

HIPAA knowledge

Excel proficiency

Education

Associates degree

Bachelor's degree

Tools

EPIC

Qlik

Microsoft Word

Excel

Job description

Nemours Children's Health in Wilmington, DE is seeking an administrative coordinator to facilitate access to care by scheduling patients across Nemours sites, maximizing template utilization and managing wait lists and referrals to meet metrics.

You will provide daily administrative support to clinical teams, including the Division Chief, and assist in coordinating enterprise projects; work closely with clinical teams to ensure timely follow-up and accurate patient information.