Dental Front Desk & Patient Care Coordinator II

Nemours Children's Health; Wilmington (DE); On-site; USD 42,000 - 62,000; Full time

Job summary

Nemours Children's Health in Wilmington, DE, seeks a Patient Service Representative II to support the dental department at Nemours SeniorCare. You will welcome patients, verify demographics, confirm insurance, collect payments, and ensure accurate registration.

You will perform scheduling, handle phone coverage, and coordinate referrals, while maintaining HIPAA, using Epic and other systems. The role emphasizes teamwork with clinical staff and delivering courteous, high-quality patient care.

Qualifications

• High School Diploma required.
• Minimum one year of customer service experience.
• Dental assisting/office experience highly preferred.

Responsibilities

• Greet patients and family members on arrival using AIDET protocol.
• Complete check-in/check-out tasks including collecting demographic info, confirming insurance, and posting payments.
• Schedule follow-up appointments and assist patients with referrals as needed.
• Maintain computer systems competency for scheduling, EHR entry, and billing tasks.
• Communicate clinic status to patients and families and coordinate with clinical staff.

Skills

Customer service

Education

High School Diploma

Job description

Nemours Children's Health in Wilmington, DE, seeks a Patient Service Representative II to support the dental department at Nemours SeniorCare. You will welcome patients, verify demographics, confirm insurance, collect payments, and ensure accurate registration.

You will perform scheduling, handle phone coverage, and coordinate referrals, while maintaining HIPAA, using Epic and other systems. The role emphasizes teamwork with clinical staff and delivering courteous, high-quality patient care.