Patient Care Administrative Specialist

Brigham and Women's Hospital, Inc.; Brookline (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Brigham and Women’s Hospital, Inc. is seeking a Practice Assistant II to support administrative and patient-facing operations in a fast-paced clinic. You will schedule appointments, greet patients, handle phones, and process billing forms, while ensuring accurate records in EPIC.

This onsite role at 850 Boylston Street offers normal business hours, a Monday–Friday schedule, and comprehensive benefits including medical, dental, vision, and retirement plans.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Knowledge of EPIC scheduling is a plus.

Responsibilities

• Schedule patient appointments and maintain records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management.

Skills

Office experience

Customer service

Verbal & written communication

MS Office

EPIC scheduling

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Brigham and Women’s Hospital, Inc. is seeking a Practice Assistant II to support administrative and patient-facing operations in a fast-paced clinic. You will schedule appointments, greet patients, handle phones, and process billing forms, while ensuring accurate records in EPIC.

This onsite role at 850 Boylston Street offers normal business hours, a Monday–Friday schedule, and comprehensive benefits including medical, dental, vision, and retirement plans.