Patient Services Specialist II - Front Desk & Billing

Sutter Health; San Francisco (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health in the San Francisco Bay Area outpatient facility is seeking a Front Desk/Patient Services representative to greet patients, check-in, verify details, schedule appointments, and update the EHR to ensure smooth patient visits.

You will assist with intake forms, collect payments, maintain PHI privacy, and coordinate with care teams. The role requires clear communication, accuracy, and strong time management, with the ability to work independently and in a team.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures and patient billing.
• Ability to interpret data and instructions in various formats.
• Strong written and verbal communication skills.
• Good time management and organizational skills.

Responsibilities

• Greet and check-in patients.
• Verify information and schedule appointments.
• Update Electronic Health Record (EHR).
• Facilitate intake procedures and forms, including healthcare and insurance forms.
• Collect payments for services.
• Ensure PHI privacy and security.
• Orient/assist other staff as needed.

Skills

Insurance policies & procedures

Data interpretation

Written and verbal communication

Time management

Microsoft Office Suite

Teamwork & collaboration

PHI privacy

Problem solving

Education

HS Diploma or equivalent education/experience

Tools

Microsoft Office Suite

Job description

Sutter Health in the San Francisco Bay Area outpatient facility is seeking a Front Desk/Patient Services representative to greet patients, check-in, verify details, schedule appointments, and update the EHR to ensure smooth patient visits.

You will assist with intake forms, collect payments, maintain PHI privacy, and coordinate with care teams. The role requires clear communication, accuracy, and strong time management, with the ability to work independently and in a team.