Patient Services Associate II: Front Desk & Care Coordination

Pacific Central Coast Health Center; Atascadero (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Pacific Central Coast Health Center is seeking a Patient Services Professional to be the welcoming voice and central administrative support for our clinic operations. You will manage phone inquiries, scheduling, demographics, insurance verification, referrals, and pre-registrations, ensuring accurate patient information and smooth workflows.

Ideal candidates demonstrate excellent communication, meticulous attention to detail, strong organization, and proficiency with clinic systems.

Qualifications

• 1 year experience as a PSA I or equivalent
• Medical terminology class completion or equivalent experience

Responsibilities

• Manage phone customer service and greeting for patients
• Distribute communications and handle patient information
• Verify demographics, insurance and appointment details
• Process referrals, authorizations, and pre-registrations
• Perform clerical tasks while protecting patient data

Skills

Customer service

Phone support

Communication

Attention to detail

Organizational skills

System proficiency

Education

Medical terminology

Tools

Electronic health records (EHR)

CRM systems

Phone system

Job description

Pacific Central Coast Health Center is seeking a Patient Services Professional to be the welcoming voice and central administrative support for our clinic operations. You will manage phone inquiries, scheduling, demographics, insurance verification, referrals, and pre-registrations, ensuring accurate patient information and smooth workflows.

Ideal candidates demonstrate excellent communication, meticulous attention to detail, strong organization, and proficiency with clinic systems.