Patient Services Representative II: Front Desk & Scheduling

Sutter Health; Santa Cruz (CA); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Benefits

Job summary

Sutter Health in Palo Alto area seeks a front desk/Patient Access Clerk to greet patients, verify information, and schedule appointments. You will facilitate intake, update EHRs, collect payments, and ensure PHI privacy while following policies. This is a limited term position lasting about 6 months, with 8-hour shifts Monday–Friday.

Strong communication, organizational skills, and basic office software proficiency are required; 1 year of relevant experience preferred.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Strong communication and organizational skills.
• Ability to maintain patient privacy (PHI).

Responsibilities

• Greet and check-in patients, verify information, and schedule appointments.
• Update Electronic Health Records (EHR) and facilitate intake procedures.
• Collect payments for services and assist with insurance forms.
• Support staff and orient new team members as needed.

Skills

Insurance knowledge

Billing

Communication

Time management

MS Office

EHR navigation

Teamwork

Data interpretation

Education

HS Diploma or equivalent

Tools

EHR systems

Microsoft Office Suite

Job description

Sutter Health in Palo Alto area seeks a front desk/Patient Access Clerk to greet patients, verify information, and schedule appointments. You will facilitate intake, update EHRs, collect payments, and ensure PHI privacy while following policies. This is a limited term position lasting about 6 months, with 8-hour shifts Monday–Friday.

Strong communication, organizational skills, and basic office software proficiency are required; 1 year of relevant experience preferred.