Patient Services Specialist - Front Desk & Scheduling

Pacific Central Coast Health Center; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Pacific Central Coast Health Centers seeks a Patient Services Professional to be the welcoming voice and central administrative support for our clinics. You will manage phone inquiries, scheduling, demographics and insurance verification to ensure smooth patient experiences.

You will also process referrals, authorizations, pre-registrations and other clerical tasks, upholding confidentiality and delivering accurate, empathetic service in a fast-paced healthcare environment.

Qualifications

• One (1) year experience as a PSA I or equivalent experience
• Medical terminology class completion or equivalent experience

Responsibilities

• Manage phone customer service daily and greet patients warmly.
• Handle patient information such as demographics, insurance verification, and appointment scheduling.
• Process referrals, authorizations, pre-registrations and other clerical tasks.
• Maintain meticulous attention to detail and strong organizational skills.
• Protect patient confidentiality and handle information responsibly.

Skills

Customer service

Active listening

Empathy

Communication

Education

Medical terminology class completion or equivalent experience

Job description

Pacific Central Coast Health Centers seeks a Patient Services Professional to be the welcoming voice and central administrative support for our clinics. You will manage phone inquiries, scheduling, demographics and insurance verification to ensure smooth patient experiences.

You will also process referrals, authorizations, pre-registrations and other clerical tasks, upholding confidentiality and delivering accurate, empathetic service in a fast-paced healthcare environment.