Patient Services Associate II: Front Desk & Care Coordination

CommonSpirit Health; Atascadero (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

Dignity Health’s Pacific Central Coast Health Centers in California seek a Patient Services Professional to serve as the welcoming voice and central administrative support for clinic operations. You will manage phone inquiries, patient demographics, insurance verification, appointment scheduling, referrals, and pre-registrations, while handling sensitive data with discretion.

The role requires excellent communication, attention to detail, strong organization, and system proficiency to support

Qualifications

• 1 year experience as a PSA I or equivalent.
• Medical terminology class completion or equivalent experience.
• Strong communication and attention to detail are essential.

Responsibilities

• Consistently demonstrates customer service expectations.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with a positive can-do attitude.
• Consistently respectful, empathetic, and professional.
• Uses scripted greeting and closing during interactions.

Skills

Customer service

Attention to detail

Organizational skills

System proficiency

Education

Medical terminology class

Job description

Dignity Health’s Pacific Central Coast Health Centers in California seek a Patient Services Professional to serve as the welcoming voice and central administrative support for clinic operations. You will manage phone inquiries, patient demographics, insurance verification, appointment scheduling, referrals, and pre-registrations, while handling sensitive data with discretion.

The role requires excellent communication, attention to detail, strong organization, and system proficiency to support