Patient Services Liaison II: Elevate Patient Experience

MidLantic Urology; Broomall (PA); On-site; USD 22,000 - 33,000; Full time

Job summary

MidLantic Urology is seeking a Patient Service Representative II to ensure patients receive exceptional front-desk service. You will handle intake, schedule appointments, verify demographics, collect co-pays, and coordinate with clinical staff.

You will greet patients, answer calls, process referrals, maintain accurate records, and support billing while upholding HIPAA and confidentiality standards in a fast-paced environment.

Qualifications

• Minimum 2-3 years in customer service.
• Medical office experience preferred, urology a plus.
• Basic CPT/ICD-10 knowledge preferred.

Responsibilities

• Answer phones and greet patients/visitors.
• Register new patients and update demographics; collect co-pays and balances.
• Schedule appointments and coordinate referrals and authorizations.
• Process charge entries and assist with billing within 48 hours.
• Maintain accurate patient records and ensure HIPAA compliance.

Skills

Customer service

Phone handling

Medical terminology

HIPAA compliance

Data entry

Education

High School Diploma or equivalent

Some college coursework preferred

Tools

Microsoft Office

EMR systems

Scheduling software

Job description

MidLantic Urology is seeking a Patient Service Representative II to ensure patients receive exceptional front-desk service. You will handle intake, schedule appointments, verify demographics, collect co-pays, and coordinate with clinical staff.

You will greet patients, answer calls, process referrals, maintain accurate records, and support billing while upholding HIPAA and confidentiality standards in a fast-paced environment.