Patient Services Specialist II: Check-In Scheduling Certs

Jefferson Health; Northern (KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Albert Einstein Medical Center in Montgomery County, PA seeks a Patient Services Associate II to enhance patient experience by processing arrival and departure activities for urology visits. You will verify demographics, insurance, pre-certifications, and referrals, and support efficient flow to examination rooms using EPIC.

The role requires a HS diploma and customer service or healthcare experience is preferred.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Processes check in and/or check out, scheduling via EPIC.
• Obtains pre-certifications and/or pre-authorizations for procedures.
• Maintains efficient flow of practice and escalates concerns as needed.
• Greets patients/visitors respectfully, in person or on the phone.
• Adheres to HIPAA privacy and security requirements; follows regulatory standards.

Skills

Customer service

Healthcare experience

Education

HS Diploma or equivalent

Job description

Albert Einstein Medical Center in Montgomery County, PA seeks a Patient Services Associate II to enhance patient experience by processing arrival and departure activities for urology visits. You will verify demographics, insurance, pre-certifications, and referrals, and support efficient flow to examination rooms using EPIC.

The role requires a HS diploma and customer service or healthcare experience is preferred.