Front Desk Patient Services Associate - Patient Experience

Albert Einstein Medical Center; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Job summary

Albert Einstein Medical Center seeks a Patient Services Associate I to welcome patients at the front desk, process arrivals and departures, verify insurance and demographics, and support efficient flow to exam rooms using EPIC.

You will uphold HIPAA, assist with scheduling, and contribute to the Jefferson Experience by delivering courteous service and maintaining compliance with applicable standards. This entry-level role emphasizes teamwork and patient-centered care in a busy outpatient setting.

Qualifications

• Experience interacting with patients and visitors.
• Ability to process check-in/out and scheduling.
• Familiarity with privacy regulations (HIPAA) and patient data handling.

Responsibilities

• Greet patients and visitors professionally at the front desk.
• Process check-in/check-out, and schedule appointments via EPIC.
• Verify insurance, referrals, and patient demographics.
• Maintain efficient flow to examination rooms and escalate concerns as needed.
• Adhere to HIPAA privacy and security requirements and regulatory standards.

Skills

Customer service

Communication

Attention to detail

Job description

Albert Einstein Medical Center seeks a Patient Services Associate I to welcome patients at the front desk, process arrivals and departures, verify insurance and demographics, and support efficient flow to exam rooms using EPIC.

You will uphold HIPAA, assist with scheduling, and contribute to the Jefferson Experience by delivering courteous service and maintaining compliance with applicable standards. This entry-level role emphasizes teamwork and patient-centered care in a busy outpatient setting.