Patient Services Associate II — Front Desk & Scheduling

Albert Einstein Medical Center; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Albert Einstein Medical Center is seeking a Patient Services Associate (PSA) II to enhance the patient experience by efficiently processing arrival and departure activities, verifying demographics and insurance, and obtaining pre-certifications for procedures.

The role requires a high school diploma or equivalent, preferred experience in customer service or patient-facing healthcare, and uses EPIC for scheduling and check-in/check-out; you will greet patients, ensure HIPAA compliance, and help

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Process check in and check out, and scheduling of patient appointments via EPIC.
• Obtain pre-certifications and/or pre-authorizations for procedures.
• Maintain efficient flow of practice and escalate patient/provider concerns as appropriate.
• Greet and interact with patients/visitors in a professional manner, on phone or in person.
• Adhere to HIPAA privacy and security requirements.
• Ensure compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Healthcare experience

HIPAA compliance

Phone interaction

Education

HS Diploma or equivalent

Tools

EPIC EHR

Job description

Albert Einstein Medical Center is seeking a Patient Services Associate (PSA) II to enhance the patient experience by efficiently processing arrival and departure activities, verifying demographics and insurance, and obtaining pre-certifications for procedures.

The role requires a high school diploma or equivalent, preferred experience in customer service or patient-facing healthcare, and uses EPIC for scheduling and check-in/check-out; you will greet patients, ensure HIPAA compliance, and help