Patient Experience Specialist - Check-In & Care

Albert Einstein Medical Center; Philadelphia (Philadelphia County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Supplemental insurance

Dental

Vision

Life and AD&D insurance

Disability (short/long-term)

Flexible spending accounts

Retirement plans

Tuition assistance

Voluntary benefits

Job summary

Albert Einstein Medical Center is seeking a Patient Services Associate II to enhance the patient experience by processing arrival and departure activities and obtaining pre-certifications for procedures. The role emphasizes prompt, courteous service and HIPAA compliance, with scheduling responsibilities via EPIC.

Education requires a high school diploma or equivalent, and prior customer service or patient-facing healthcare experience is preferred.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Education

HS Diploma or equivalent

Job description

Albert Einstein Medical Center is seeking a Patient Services Associate II to enhance the patient experience by processing arrival and departure activities and obtaining pre-certifications for procedures. The role emphasizes prompt, courteous service and HIPAA compliance, with scheduling responsibilities via EPIC.

Education requires a high school diploma or equivalent, and prior customer service or patient-facing healthcare experience is preferred.